The only thing not discounted around here is our service. If you have questions, or need help, we're here to help you. You can help us to make our web site better by taking a minute to take our survey. Our Frequently Asked Questions page is helpful for most customer service questions. Just click on the heading at the top-left of the screen. If you need more help, feel free to e-mail your question or concern to firstname.lastname@example.org or call (800) 327-5871!
KnifeCave Customer Service is available to assist you Monday - Friday, 8 am - 6 pm. KnifeCave Customer Service can assist you with the status of a pending order, additional product information, warranty information, or other customer inquiries.
Shipping & Handling: Most orders are shipped via UPS within 2 business days of receipt. Orders to Alaska, Hawaii, APO, FPO, and all U.S. territories and possessions are shipped Parcel Post, unless expedited shipping is requested.
KnifeCave's 100% Satisfaction Guarantee Policy: You can return or exchange KnifeCave merchandise for up to 21 days from the date of purchase - for any reason - no questions asked. Please follow the instructions on the back of your shipping invoice. To expedite your return or exchange, please include your completed KnifeCave Return Form and write your KnifeCave Order Number on your return address label. Damaged or defective KnifeCave Merchandise can be returned after 21 days from the date of purchase, subject to the manufacturer's warranty. Please refer to product literature, or call KnifeCave Customer Service. KnifeCave Merchandise worn by normal wear and tear or damaged by abuse, misuse, or lack of reasonable care is not covered by the manufacturer's warranty and cannot be returned at any time after purchase.
Contact Customer Service:
Phone: (800) 327-5871 Fax: (865) 429-0182
P O Box 4430
Sevierville, TN 37864
Below is a list of Frequently Asked Questions or FAQ's. To use this page, simply
click on any of the questions listed below to see the answer. If you cannot
find the answer you're looking for, e-mail your question to email@example.com!
When I place an order, how long will it take knifecave to ship it?
ships your order as soon as possible. Most orders are shipped within 48
hours. During the Holiday Season, shipping times may be briefly delayed.
How long will it take for me to receive my order?
usually takes seven (7) to ten (10) business days for an order to reach
its destination. If you need to receive your order sooner, you may upgrade
your shipping method at an additional cost.
How do I know if my order went through?
you place your order with knifecave's knifecave.com, you will receive an
order confirmation which includes your order number. If you provide an
e-mail address, you will also receive a confirmation e-mail.
Can I pay by check?
this time, knifecave does not accept personal checks over the Internet.
What credit cards does knifecave accept?
knifecave accepts Visa, MasterCard, Discover, and American Express . knifecave does
accept check cards that are backed by Visa, MasterCard,
Discover, and American Express.
Does knifecave accept Cash on Delivery (C.O.D.) orders?
If an item is missing from, or damaged in my order, what should I do?
an item is missing from your order, check your invoice to see if the item
was backordered, or if the item is no longer available. If your item is
listed on the invoice, but not included with the order, or your item is
damaged, please contact our Customer Service Department at (800) 327-5871,
firstname.lastname@example.org or click
here for more information about Customer Service.
Customer Service Agent will ask you for the following information from
your invoice: Customer Number, Order Number, Checked
By Number (located in the bottom-left corner), Packed By
Number (located below the barcode,- with asterisks on both sides),
and the number that is written directly above the box that reads Amount
If I received a defective item, what should I do?
you received a defective item, please refer to the return instructions
listed on the back of your invoice. knifecave offers a 21-day 100%
Satisfaction Guarantee policy. For your convenience you will find
a Return Label on the back of your invoice.
If I am not satisfied with my order/merchandise, what should I do?
you are not satisfied with your order/merchandise, knifecave offers a 21-day
100% Satisfaction Guarantee policy.
I only received part of my order, where is the rest of it?
refer to the front of your invoice. If you see a message that reads, "b/o
items to follow," in the middle of your invoice, then one or more
of your items was out of stock, and will ship to you as soon as possible.
If you see a message that reads, "item no longer available," then
at the time of processing, the item was no longer available. You were
either not charged for the item, or you were refunded for it. If there
is no message indicating the above, and your item is listed on the invoice,
please refer to An item is missing from, or damaged in my
order, what should I do?.
Did knifecave receive my return?
allow ten (10) to fourteen (14) business days for your return to be processed.
This allows sufficient time for your return to be shipped back to us and
processed by our Returns and Customer Service Department. To check the
status of your return, please e-mail your full name, address, customer
number, and your order number to email@example.com
or call (800) 327-5871. Please type Return Inquiry on the subject
line of your e-mail.
Why can't knifecave ship certain items to California and Massachusetts?
states have placed restrictions on knife sales. Please refer to http://pweb.netcom.com/~brlevine/links.htm
to find out more on the laws in your state.
My knife is broken. Does knifecave repair knives?
does not repair knives. If you purchased your item more then ninety (21)
days ago, please see our 100% satisfaction guarantee
or e-mail your request to firstname.lastname@example.org.
Please type Brand Info Inquiry on the subject line of your e-mail
and include the knife brand.
Can I cancel my order? Can I change my order? Can I add to my order?
credit card is charged as soon as you place your order. Once you receive
an order confirmation, NO CHANGES MAY BE MADE TO THE ORDER. If you are
disatisfied with the merchandise you receive, use our 100%
Satisfaction Guarantee policy.
If I have backordered merchandise, will it hold up my entire order?
that is in stock will ship now. Backordered merchandise will ship as it
Do I have to pay additional shipping for backordered merchandise?
Does knifecave buy old knives?
purchases knife collections, antique knives, and unique knives from time
to time. If you are interested in selling a collection or an antique knife,
please e-mail the Collectibles Department at email@example.com
Does knifecave sell replacement parts?
does not sell replacement parts. If you need a part for your knife, please
send an e-mail to firstname.lastname@example.org
the brand of your knife, and knifecave will e-mail contact information to you.
Please type Knife Parts Inquiry in the subject line of your e-mail.
When did knifecave ship my order?
e-mail your name and address to email@example.com,
and we will get back to you as soon as possible. Please type Order
Status in the subject line of your e-mail.
Why hasn't my order shipped?
send an e-mail with your name, address, customer number, and order number
to firstname.lastname@example.org, and
we will check on your order. Please type Order Status in the subject
line of your e-mail.
Has knifecave mailed my refund check? When should I expect it?
check the status of your refund, please send an e-mail with your name,
address (including zip code), customer number, and order number (if available)
to email@example.com. Please
type Refund Check Inquiry in the subject line of your e-mail.Please
inform us if the order was shipped to a different name and address than
your billing address. It takes about three (3) weeks to process your return
and mail a refund check.
Has knifecave credited my account for the merchandise that I returned?
takes about two (2) weeks to process your return and credit your account.
Once credit is applied, it may take some time for the credit to appear
on your next statement, depending on your statement's closing date.
How can I contact the manufacturer?
can supply any available contact information for our Vendors. Please send
an e-mail to firstname.lastname@example.org
, include the name of the manufacturer you wish to contact. Please type
Manufacturer Inquiry in the subject line of your e-mail, and we
will reply as soon as possible. You may also call our Customer Service
Department at (800) 327-5871. Please note that not all manufacturers
allow their contact information to be released.
What are knifecave's shipping & handling charges?
Link to shipping cost page
Can I upgrade my shipping?
mail and Express mail are available. Additional charges will be automatically
added when you place your order.
I have an item I need to return?
Your knifecave order should include an invoice and a Return Form, which
includes return & exchange instructions in the top-right corner.
2. Follow the instructions listed on the Return Form completely.
3. The bottom-right corner of your Return Form is marked Return
Address Label . Write your return address in the space provided, and
detach the Return Address Label from your Return Form.
4. If possible, pack the merchandise you wish to return in the box in
which it was shipped.
5. Place your completed Return
Form inside the box, and secure the Return Address Label to
the outside of the box.
6. Ship your merchandise back
you are unable to find your Return Form, you may download and print
a Return Form by clicking here!
Does knifecave have a tracking number for my order?
call knifecave Customer Service at (800) 327-5871, or send your question via
e-mail to email@example.com
How did my order ship?
call knifecave Customer Service at (800) 327-5871, or send your question via
e-mail to firstname.lastname@example.org .
Does knifecave ship outside of the United States?
does ship outside the United States. However, shipping & handling
rates for international orders vary from country to country. Please contact
our International Sales Department at email@example.com.
None of these questions help, what should I do?
send your question via e-mail to firstname.lastname@example.org
call (800) 327-5871.
| Phone: (800) 327-5871 | Fax: (865) 429-0182 | Write to:knifecave Customer Service | P O Box 4430 | Sevierville, TN 37864